How can I extend the life of fresh flowers from Matilde Flowers?

To maximize the freshness of your bouquet from Matilde Flowers, we recommend following these tips:

• Place the bouquet in a cool area, protected from direct sunlight and drafts.

• Check the water level in the vase daily, ensuring that the stems are submerged.

• Change the water every day and trim the stems by 1-2 cm at a 45-degree angle.

• Remove any wilting flowers and leaves to prevent decay.

​

Can I specify an exact delivery time when ordering flowers?

Matilde Flowers strives to accommodate all customer time requests, however, due to the variability of factors such as traffic and road congestion, we cannot guarantee a precise delivery time. We recommend specifying your preferred time when placing your order, and we will do our best to comply.

​

Will the floral compositions look exactly like the photos?

Each bouquet from Matilde Flowers is unique. We aim to ensure that every bouquet not only meets but exceeds expectations, however, substitutions may be made due to seasonality and availability of flowers. Our designers choose the best alternatives, maintaining the overall style and quality of the composition.

​

How can I know that my order has been delivered?

Once your order is delivered, you will receive a delivery confirmation from Matilde Flowers. We ensure that delivery information is provided to you promptly for your peace of mind.

​

What security measures does Matilde Flowers take to protect clients' personal data?

We take the protection of your personal data seriously. All information you provide is secured with SSL certificates and TLS 1.2. We strictly adhere to PCI Level 1 standards and GDPR regulations to ensure the security and confidentiality of your data.

​

What are the conditions for returning or replacing flowers?

If upon receipt you discover significant damage or the flowers are not as fresh as expected, please inform our courier immediately. We will offer a refund or discuss the possibility of replacement. Once delivered, bouquets are not subject to exchange or return.

These responses have been adapted to the unique policies and conditions of Matilde Flowers, while still retaining important points from the competitor's information.